Retirement of Sophos Ideas for Feature Requests

Resources•Sophos Ideas

We’re introducing a new, more efficient process to capture your feature requests and ideas

Jun 24 2022 By

We will be retiring the legacy Sophos Ideas portal (https://ideas.sophos.com) on July 26, 2022.

As development processes and the available tools have changed significantly over the past years, the Sophos Ideas portal lacks the tracking capabilities and integration that we now need. In its place, we are introducing a new and more modern feature request process which allows us to capture feature requests and ideas directly in our existing Product Management planning tools.

The new improved process lets us track and manage ideas more efficiently, connecting feature requests to customer accounts and opportunities. Of course, customers can also discuss and comment on ideas in the existing user communities at https://community.sophos.com.

The ideas from you and your customers have been the cornerstone of our common success over recent years, helping us to grow our customer base considerably.

All ideas captured in the old portal will be retained and reviewed by the product teams for possible future consideration.

How can you and your customers submit a feature request?

Partners can forward their input to their local Sophos sales representative, who can connect to any sales engineer to enter the request directly in our systems.

Customers should contact their Sophos partner or sales representative.

In addition to the options mentioned above, some products have in-product feedback capabilities to capture comments and requests directly in the product itself. This is the case for Sophos Firewall, for example.

Next steps

We plan to add this information on the Sophos Community and have added a message to ideas.sophos.com to show that the portal is being retired.

Thank you for your many great ideas and feature requests over the past years, please keep them coming!

About the Author

Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies. As one of the largest pure-play cybersecurity providers, Sophos defends more than 600,000 organizations and more than 100 million users worldwide from active adversaries, ransomware, phishing, malware, and more. Sophos’ services and products connect through the Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.