Nobody likes to search for the right contact when facing a problem. So here you go! Please see below for the quickest ways to get in touch with us.
Please engage with the following teams if you need help with:
|What do you need help with?||How they can help?||Who to contact?|
|General Sales Questions||Quotes, offers, orders, partner program, ATC training and more||› Contact your preferred distributor.
Visit the Sophos Partner Locator to find a distributor in your region.
|End Customer Projects (Opportunities)||Sales support including sales pitches, competitive positioning, demos||› Register the opportunity in the Sophos Partner Portal, so we can connect you with the correct Sophos representative.|
|Managed Service Providers (MSPs)||All MSP related questions||› Email your regional MSP team|
|Not-for-Resale (NFR)||Sophos Partners have access to Sophos solutions for free or at a discounted cost. The products may be used for internal training, customer demonstration, or for in-house use.||Global
Partners in North America:
|Non-Technical Support & Partner Portal Login||Partner Portal (login, user management, deactivation), MyUTM, license queries, name or address changes, evaluations, terms and conditions and more||› Create a Partner Care case on the support portal or
› Call support and choose option 9 to contact Partner Care
|Technical Support||Product errors, bugs, RMA cases||› Browse the Community or|
|Presales Assistance||Presales help desks, demos and firewall sizing||› Visit the Sophos Partner Portal|
|Transactions on the Sophos Partner Portal||Pricing, promos, leads, opportunities, deal registration, renewal, incumbency, sales, marketing and product resources, certifications, partner program status, partner certificate||› Visit the Sophos Partner Portal|
|Trainings and Certifications||If your completed Sophos certification does not show on the Sophos Partner Portal, or if you have run out of attempts for an exam||› Email the training team|
|Change Company Account Data||To change your trading data in Sophos systems||› Complete this form and follow the instructions regarding next steps|
Visited the Partner Portal, the support community and contacted your distributor, but still need help? Get in touch with our Partner Care team by creating a case on https://support.sophos.com. Or call a regional support phone number and select option 9 to reach Partner Care.