Did You Know? The Quickest Ways to Get in Touch With Sophos

Partner ProgramGetting StartedSophos Partner Portal

Bookmark this post to have access to the Sophos teams if you need help.

Nobody likes to search for the right contact when facing a problem. So here you go! Please see below for the quickest ways to get in touch with us.

New Partners

If you’d like to join the Sophos Partner Program, please visit www.sophos.com/partners for details  and how to apply. For any questions, please speak to a distributor in your region.

Existing Partners

Please engage with the following teams if you need help with:

What do you need help with? How they can help? Who to contact?
General Sales Questions Quotes, offers, orders, NFR, partner program, ATC training and more › Contact your preferred distributor.
Visit the Sophos Partner Locator to find a distributor in your region.
End Customer Projects (Opportunities) Sales support including sales pitches, competitive positioning, demos Register the opportunity in the Sophos Partner Portal, so we can connect you with the correct Sophos representative.
Managed Service Providers (MSPs) All MSP related questions › Email your regional MSP team.
Visit the MSP Hub on the Sophos Partner Portal to look up contact details.
Non-Technical Support & Partner Portal Login Partner Portal (login, user management, deactivation), MyUTM, license queries, name or address changes, evaluations, terms and conditions and more › Create a Partner Care case on https://support.sophos.com
Technical Support Product errors, bugs, RMA cases › Browse the Community or create a tech support case on https://support.sophos.com
Presales Assistance Presales help desks, demos and firewall sizing Visit the Sophos Partner Portal
Transactions on the Sophos Partner Portal Pricing, promos, leads, opportunities, deal registration, renewal, incumbency, sales, marketing and product resources, certifications, partner program status, partner certificate Visit the Sophos Partner Portal

› Watch the how-to videos via the help icon in the top blue navigation on the Partner Portal

Trainings and Certifications If your completed Sophos certification does not show on the Sophos Partner Portal, or if you have run out of attempts for an exam › Email the training team via Globaltraining@Sophos.com

Visited the Partner Portal, the support community and contacted your distributor, but still need help? Get in touch with our Partner Care team by creating a case on https://support.sophos.com.