Nobody likes to search for the right contact when facing a problem. So here you go! Please see below for the quickest ways to get in touch with us.
New Partners
If you’d like to join the Sophos Partner Program, please visit www.sophos.com/partners for details and how to apply. For any questions, please speak to a distributor in your region.
Existing Partners
Please engage with the following teams if you need help with:
| What do you need help with? | How they can help? | Who to contact? |
| General Sales Questions | Quotes, offers, orders, partner program, ATC training and more | › Contact your preferred distributor. Visit the Sophos Partner Locator to find a distributor in your region. |
| End Customer Projects (Opportunities) | Sales support including sales pitches, competitive positioning, demos | › Register the opportunity in the Sophos Partner Portal, so we can connect you with the correct Sophos representative. |
| Managed Service Providers (MSPs) | All MSP related questions | › Email your regional MSP team |
| Not-for-Resale (NFR) | Sophos Partners have access to Sophos solutions for free or at a discounted cost. The products may be used for internal training, customer demonstration, or for in-house use. | Global
Partners in North America:
|
| Non-Technical Support & Partner Portal Login | Partner Portal (login, user management, deactivation), MyUTM, license queries, name or address changes, evaluations, terms and conditions and more | › Create a Partner Care case on the support portal or
› Call support and choose option 9 to contact Partner Care |
| Technical Support | Product errors, bugs, RMA cases | › Browse the Community or |
| Presales Assistance | Presales help desks, demos and firewall sizing | › Visit the Sophos Partner Portal |
| Transactions on the Sophos Partner Portal | Pricing, promos, leads, opportunities, deal registration, renewal, incumbency, sales, marketing and product resources, certifications, partner program status, partner certificate | › Visit the Sophos Partner Portal |
| Trainings and Certifications | If your completed Sophos certification does not show on the Sophos Partner Portal, or if you have run out of attempts for an exam | › Email the training team |
| Change Company Account Data | To change your trading data in Sophos systems | › Complete this form and follow the instructions regarding next steps
› Visit the Sophos Partner Portal where you can easily change contact details or to manage users |
Visited the Partner Portal, the support community and contacted your distributor, but still need help? Get in touch with our Partner Care team by creating a case on https://support.sophos.com. Or call a regional support phone number and select option 9 to reach Partner Care.
