Did You Know? The Quickest Ways to Get in Touch With Sophos

Partner ProgramGetting StartedSophos Partner Portal

Bookmark this post to have access to the Sophos teams if you need help.

Nobody likes to search for the right contact when facing a problem. So here you go! Please see below for the quickest ways to get in touch with us.

New Partners

If you’d like to join the Sophos Partner Program, please visit www.sophos.com/partners for details  and how to apply. For any questions, please speak to a distributor in your region.

Existing Partners

Please engage with the following teams if you need help with:

What do you need help with? How they can help? Who to contact?
Operational Assistance & Partner Portal Login Quote support and help with NFR requests, license queries, account management, and more! › Contact Partner Care

You can reach the team 24/7 via phone, email or live chat or by creating a case on the Sophos Support Portal.

General Sales Questions Quotes, offers, orders, partner program, ATC training and more › Contact your preferred distributor.
Visit the Sophos Partner Locator to find a distributor in your region.
End Customer Projects (Opportunities) Sales support including sales pitches, competitive positioning, demos Register the opportunity in the Sophos Partner Portal, so we can connect you with the correct Sophos representative.
Managed Service Providers (MSPs) All MSP related questions Email your regional MSP team
Not-for-Resale (NFR) Sophos Partners have access to Sophos solutions for free or at a discounted cost. The products may be used for internal training, customer demonstration, or for in-house use. › Download NFR Guide for instructions
(Partner Portal login required)
Technical Support Product errors, bugs, RMA cases Browse the Community or

Create a tech support case or

Call support

Presales Assistance Presales help desks, demos and firewall sizing Visit the Sophos Partner Portal
Transactions on the Sophos Partner Portal Pricing, promos, leads, opportunities, deal registration, renewal, incumbency, sales, marketing and product resources, certifications, partner program status, partner certificate Visit the Sophos Partner Portal

Watch the how-to videos 

Trainings and Certifications If your completed Sophos certification does not show on the Sophos Partner Portal, or if you have run out of attempts for an exam Email the training team 

› Take Training

Change Company Account Data To change your trading data in Sophos systems Complete this form and follow the instructions on next steps

› Visit the Sophos Partner Portal where you can easily change contact details or manage users

Marketing Assistance Co-brand Sophos assets, resize banners, and more. Contact the Channel Service Center

Do you still need help? Get in touch with our Partner Care team by creating a case on https://support.sophos.com or call a regional support phone number and select option 9 to reach Partner Care.