Autotask Integration for Sophos MSPs

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Sophos is excited to announce the availability of Autotask Billing Integration for Sophos MSP Connect Flex partners.

Jan 23 2020 By

Sophos is excited to announce the availability of Autotask Billing Integration for Sophos MSP Connect Flex partners. The integration will allow MSPs to configure data-level synchronization between the Sophos Central Partner Dashboard and Autotask to update the number of active users by customer for each MSP Flex service, on a nightly basis, enabling MSPs to automate invoicing from their native PSA application. The integration between Sophos Central and Autotask will automate the monthly manual data entry into Autotask from the Sophos Usage and prevent possible human errors.

The configuration is quick and simple to setup:

  1. In Sophos Central Partner Dashboard, go to Settings & Policies, and click on PSA Integration:
    PSA Integration - Settings & Policies
  2. Select “Get Started” next to the Autotask logo:
    PSA Integration - Get Started
  3. Enter your username and password, and hit Save. If you enter the incorrect credentials, you will receive an error:
    PSA Integration - Details
  4. Map the correct Sophos Customer name to the corresponding Autotask Customer Name and Contract Name, hit Save, and then Sync now.
    PSA Integration - Sync
  5. If properly configured, the Sophos API will now automatically add all the Sophos MSP Connect SKUs to Autotask and update the number of units for each customer agreement that is configured with a Sophos SKU as a Service or Bundle:
    PSA Integration - Services or Bundles

If you have any trouble, please contact Customer Support.

As always, we’re relentlessly focused on improving the MSPs experience in working with Sophos. If you have any feedback on this integration or want to request additional integrations, please don’t hesitate to contact your MSP or territory channel account manager.

 

About the Author

Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies. As one of the largest pure-play cybersecurity providers, Sophos defends more than 600,000 organizations and more than 100 million users worldwide from active adversaries, ransomware, phishing, malware, and more. Sophos’ services and products connect through the Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.