{"id":6184,"date":"2023-05-11T10:50:02","date_gmt":"2023-05-11T08:50:02","guid":{"rendered":"https:\/\/partnernews.sophos.com\/en-us\/?p=6184"},"modified":"2024-02-21T14:24:06","modified_gmt":"2024-02-21T13:24:06","slug":"did-you-know-the-quickest-ways-to-get-in-touch-with-sophos","status":"publish","type":"post","link":"https:\/\/partnernews.sophos.com\/en-us\/2023\/05\/partner-program\/did-you-know-the-quickest-ways-to-get-in-touch-with-sophos\/","title":{"rendered":"Did You Know? The Quickest Ways to Get in Touch With Sophos"},"content":{"rendered":"

Nobody likes to search for the right contact when facing a problem. So here you go! Please see below for the quickest ways to get in touch with us.<\/p>\n

New Partners<\/h2>\n

If you’d like to join the Sophos Partner Program, please visit www.sophos.com\/partners<\/a> for details\u00a0 and how to apply. For any questions, please speak to a distributor in your region.<\/a><\/p>\n

Existing Partners<\/h2>\n

Please engage with the following teams if you need help with:<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
What do you need help with?<\/strong><\/td>\nHow they can help?<\/strong><\/td>\nWho to contact?<\/strong><\/td>\n<\/tr>\n
Operational Assistance & Partner Portal Login<\/strong><\/td>\nQuote support and help with NFR requests, license queries, account management, and more!<\/td>\n\u203a\u00a0<\/strong>Contact Partner Care<\/a><\/strong><\/p>\n

You can reach the team 24\/7 via phone, email or live chat or by creating a case on the Sophos Support Portal.<\/td>\n<\/tr>\n

General Sales Questions <\/strong><\/td>\nQuotes, offers, orders, partner program, ATC training and more<\/td>\n\u203a Contact your preferred distributor.<\/strong>
\nVisit the Sophos Partner Locator<\/a> to find a distributor in your region.<\/td>\n<\/tr>\n
End Customer Projects (Opportunities) <\/strong><\/td>\nSales support including sales pitches, competitive positioning, demos<\/td>\n\u203a Register the opportunity<\/a> <\/strong>in the Sophos Partner Portal, so we can connect you with the correct Sophos representative.<\/td>\n<\/tr>\n
Managed Service Providers (MSPs) <\/strong><\/td>\nAll MSP related questions<\/td>\n\u203a Email your regional MSP team<\/a><\/strong><\/td>\n<\/tr>\n
Not-for-Resale (NFR)<\/strong><\/td>\nSophos Partners have access to Sophos solutions for free or at a discounted cost. The products may be used for internal training, customer demonstration, or for in-house use.<\/td>\n\u203a\u00a0Download NFR Guide<\/a> <\/strong>for instructions
\n(Partner Portal login required)<\/td>\n<\/tr>\n
Technical Support <\/strong><\/td>\nProduct errors, bugs, RMA cases<\/td>\n\u203a Browse the Community <\/a><\/strong>or<\/p>\n

\u203a <\/strong>Create a tech support case<\/strong><\/a> or<\/p>\n

\u203a Call support<\/a><\/strong><\/td>\n<\/tr>\n

Presales Assistance<\/strong><\/td>\nPresales help desks, demos and firewall sizing<\/td>\n\u203a Visit the Sophos Partner Portal<\/a><\/strong><\/td>\n<\/tr>\n
Transactions on the Sophos Partner Portal <\/strong><\/td>\nPricing, promos, leads, opportunities, deal registration, renewal, incumbency, sales, marketing and product resources, certifications, partner program status, partner certificate<\/td>\n\u203a Visit the Sophos Partner Portal<\/a><\/strong><\/p>\n

\u203a Watch the how-to videos\u00a0<\/a><\/strong><\/td>\n<\/tr>\n

Trainings and Certifications <\/strong><\/td>\nIf your completed Sophos certification does not show on the Sophos Partner Portal, or if you have run out of attempts for an exam<\/td>\n\u203a Email the training team\u00a0<\/a><\/strong><\/p>\n

\u203a\u00a0Take Training<\/a><\/strong><\/td>\n<\/tr>\n

Change Company Account Data<\/strong><\/td>\nTo change your trading data in Sophos systems<\/td>\n\u203a Complete this form<\/a><\/strong> and follow the instructions on next steps<\/p>\n

\u203a Visit the Sophos Partner Portal<\/strong> where you can easily change contact details<\/a> or manage users<\/a><\/td>\n<\/tr>\n

Marketing Assistance<\/strong><\/td>\nCo-brand Sophos assets, resize banners, and more.<\/td>\n\u203a Contact the Channel Service Center<\/a><\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Do you still need help? Get in touch with our Partner Care team by creating a case on https:\/\/support.sophos.com <\/a>or call a regional support phone number<\/a> and select option 9 to reach Partner Care.<\/p>\n","protected":false},"excerpt":{"rendered":"

Bookmark this post to have access to the Sophos teams if you need help.<\/p>\n","protected":false},"author":11,"featured_media":3000003250,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4],"tags":[176,121],"coauthors":[64],"class_list":["post-6184","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-partner-program","tag-getting-started","tag-sophos-partner-portal"],"jetpack_featured_media_url":"https:\/\/partnernews.sophos.com\/en-us\/wp-content\/uploads\/sites\/3\/2021\/06\/featured-image-sophos-pp-icons-partner-services.png","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/partnernews.sophos.com\/en-us\/wp-json\/wp\/v2\/posts\/6184","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/partnernews.sophos.com\/en-us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/partnernews.sophos.com\/en-us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/partnernews.sophos.com\/en-us\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/partnernews.sophos.com\/en-us\/wp-json\/wp\/v2\/comments?post=6184"}],"version-history":[{"count":29,"href":"https:\/\/partnernews.sophos.com\/en-us\/wp-json\/wp\/v2\/posts\/6184\/revisions"}],"predecessor-version":[{"id":7415,"href":"https:\/\/partnernews.sophos.com\/en-us\/wp-json\/wp\/v2\/posts\/6184\/revisions\/7415"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/partnernews.sophos.com\/en-us\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/partnernews.sophos.com\/en-us\/wp-json\/wp\/v2\/media?parent=6184"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/partnernews.sophos.com\/en-us\/wp-json\/wp\/v2\/categories?post=6184"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/partnernews.sophos.com\/en-us\/wp-json\/wp\/v2\/tags?post=6184"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/partnernews.sophos.com\/en-us\/wp-json\/wp\/v2\/coauthors?post=6184"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}