{"id":2544,"date":"2020-12-11T07:53:20","date_gmt":"2020-12-11T07:53:20","guid":{"rendered":"https:\/\/partnernews.sophos.com\/fr-fr\/?p=2544"},"modified":"2020-12-15T09:41:02","modified_gmt":"2020-12-15T09:41:02","slug":"new-mtr-weekly-reports-improve-communication-and-customer-satisfaction","status":"publish","type":"post","link":"https:\/\/partnernews.sophos.com\/fr-fr\/2020\/12\/products\/new-mtr-weekly-reports-improve-communication-and-customer-satisfaction\/","title":{"rendered":"Sophos MTR\u00a0: nouveaux rapports hebdomadaires pour am\u00e9liorer la communication et la satisfaction des clients"},"content":{"rendered":"<p>En un peu plus d\u2019un an, Sophos Managed Threat Response s\u2019est impos\u00e9 aupr\u00e8s de <a href=\"https:\/\/partnernews.sophos.com\/fr-fr\/2020\/09\/products\/a-milestone-for-managed-threat-response\/\" target=\"_blank\" rel=\"noopener\">plus de 1\u00a0000\u00a0clients<\/a>, d\u00e9fendant des organisations dans divers secteurs, industries et verticales. Les clients MTR peuvent garder l\u2019esprit tranquille sachant qu\u2019ils sont prot\u00e9g\u00e9s contre un large \u00e9ventail de menaces gr\u00e2ce \u00e0 la meilleure combinaison de technologies (protection Intercept X et EDR) et d\u2019experts humains du secteur.<\/p>\n<p>Pour que les clients MTR aient une vision compl\u00e8te de ce qui se passe dans leur environnement et soient conscients de tout le travail accompli pour prot\u00e9ger leur organisation, l\u2019\u00e9quipe MTR a introduit un nouveau rapport hebdomadaire qui donne un aper\u00e7u d\u00e9taill\u00e9 des sept derniers jours d\u2019activit\u00e9. Ce nouveau rapport hebdomadaire inclut\u00a0:<\/p>\n<ul>\n<li><strong>Suivi de l\u2019activit\u00e9 des dossiers (Case Activity Trail)\u00a0:<\/strong> Identifiez ais\u00e9ment les dossiers en cours qui n\u00e9cessitent une intervention.<\/li>\n<li><strong>Les appareils les plus analys\u00e9s (Most Investigated Devices)\u00a0: <\/strong>Identifiez les appareils qui peuvent justifier une intervention ou une am\u00e9lioration de la posture.<\/li>\n<li><strong>R\u00e9sum\u00e9 de la classification des d\u00e9tections (Detections Classification Summary)\u00a0: <\/strong>Identifiez les 5\u00a0principales d\u00e9tections suspectes observ\u00e9es par Sophos MTR.<\/li>\n<li><strong>D\u00e9tections cette semaine (Detections This Week)\u00a0: <\/strong>D\u00e9couvrez quels jours de la semaine ont eu le plus grand nombre de d\u00e9tections et comparez-les \u00e0 la semaine pr\u00e9c\u00e9dente.<\/li>\n<li><strong>D\u00e9tections par syst\u00e8me d\u2019exploitation (Detections by Operating System)\u00a0: <\/strong>Identifiez les syst\u00e8mes d\u2019exploitation de votre parc qui d\u00e9clenchent le plus grand nombre de d\u00e9tections.<\/li>\n<li><strong>Statistiques des dossiers (Case Metrics)\u00a0: <\/strong>D\u00e9couvrez le volume de d\u00e9tections observ\u00e9es, les dossiers ouverts, les dossiers escalad\u00e9s et les menaces identifi\u00e9es par Sophos MTR, et comparez-les \u00e0 la semaine pr\u00e9c\u00e9dente.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2545 size-full\" src=\"https:\/\/partnernews.sophos.com\/en-us\/wp-content\/uploads\/sites\/3\/2020\/12\/image001.png\" alt=\"\" width=\"706\" height=\"741\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2546 size-full\" src=\"https:\/\/partnernews.sophos.com\/en-us\/wp-content\/uploads\/sites\/3\/2020\/12\/image003.png\" alt=\"\" width=\"1022\" height=\"533\" \/><\/p>\n<p><a href=\"https:\/\/partners.sophos.com\/prm\/English\/s\/assets?q=%22MTR%20Weekly%20Report%22\" target=\"_blank\" rel=\"noopener\">Vous pouvez t\u00e9l\u00e9charger un exemple de rapport au format PDF<\/a> sur le Portail Partenaires.<\/p>\n<h2><strong>Emails sans action requise<\/strong><\/h2>\n<p>Le dicton dit\u00a0: \u00ab\u00a0pas de nouvelles, bonnes nouvelles\u00a0\u00bb.\u00a0 Cependant, les clients MTR peuvent parfois penser, lorsque les choses sont calmes, que rien ne se passe.\u00a0 Bien s\u00fbr, ce n\u2019est pas le cas, car l\u2019\u00e9quipe MTR surveille en continu l\u2019environnement du client et analyse les activit\u00e9s suspectes.\u00a0 Pour dissiper cette perception, de nouveaux <strong>emails de synth\u00e8se<\/strong> sont envoy\u00e9s aux contacts MTR d\u00e9sign\u00e9s, m\u00eame si aucune action n\u2019est requise et que le dossier n\u2019a pas \u00e9t\u00e9 escalad\u00e9.<\/p>\n<h2><strong>Vid\u00e9o pour d\u00e9marrer avec Sophos MTR<\/strong><\/h2>\n<p>Pour que les nouveaux clients puissent d\u00e9marrer le plus rapidement possible, l\u2019\u00e9quipe MTR a r\u00e9alis\u00e9 une vid\u00e9o de 10\u00a0minutes qui vous guide \u00e0 travers les \u00e9tapes initiales de la mise en place de Sophos MTR.<\/p>\n<p><a href=\"https:\/\/vimeo.com\/487366275\/a223976c90\">https:\/\/vimeo.com\/487366275\/a223976c90<\/a><\/p>\n<h2><strong>\u00c9tudes de cas<\/strong><\/h2>\n<p>De plus, nous continuerons de publier des t\u00e9moignages de clients utilisant <a href=\"https:\/\/www.sophos.com\/fr-fr\/products\/managed-threat-response.aspx\" target=\"_blank\" rel=\"noopener\">Sophos Managed Threat Response<\/a> et <a href=\"https:\/\/news.sophos.com\/fr-fr\/2020\/10\/28\/victime-une-attaque-sophos-rapid-response-la-pour-aider\/\" target=\"_blank\" rel=\"noopener\">Rapid Response<\/a> pour aider \u00e0 mettre en lumi\u00e8re le travail incroyable effectu\u00e9 par l\u2019\u00e9quipe. Parmi les cas r\u00e9cents, on peut citer\u00a0:<\/p>\n<ul>\n<li><a href=\"https:\/\/news.sophos.com\/fr-fr\/2020\/11\/03\/sophos-mtr-adversaire-actif-pris-en-flagrant-delit\/\" target=\"_blank\" rel=\"noopener\">\u00c9tude de cas MTR\u00a0: Un adversaire actif pris en flagrant d\u00e9lit<\/a><\/li>\n<li><a href=\"https:\/\/news.sophos.com\/fr-fr\/2020\/09\/30\/sophos-mtr-blocage-attaque-15-millions-dollars-lancee-par-ransomware-maze\/\" target=\"_blank\" rel=\"noopener\">\u00c9tude de cas MTR\u00a0: Blocage d\u2019une attaque \u00e0 15\u00a0millions de dollars lanc\u00e9e par le ransomware Maze<\/a><\/li>\n<li><a href=\"https:\/\/news.sophos.com\/en-us\/2020\/08\/18\/mtr-casebook-the-ransomware-hunt-that-unearthed-a-historic-banking-trojan\/\" target=\"_blank\" rel=\"noopener\">\u00c9tude de cas MTR\u00a0: La chasse au ransomware qui a mis au jour un trojan bancaire historique<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez le nouveau rapport hebdomadaire qui fournit un aper\u00e7u d\u00e9taill\u00e9 des sept derniers jours d\u2019activit\u00e9.<\/p>\n","protected":false},"author":37,"featured_media":300000385,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[74],"tags":[29],"coauthors":[87],"class_list":["post-2544","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-products","tag-managed-threat-response"],"jetpack_featured_media_url":"https:\/\/partnernews.sophos.com\/en-us\/wp-content\/uploads\/sites\/3\/2019\/11\/featured-image-mtr.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/partnernews.sophos.com\/fr-fr\/wp-json\/wp\/v2\/posts\/2544","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/partnernews.sophos.com\/fr-fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/partnernews.sophos.com\/fr-fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/partnernews.sophos.com\/fr-fr\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/partnernews.sophos.com\/fr-fr\/wp-json\/wp\/v2\/comments?post=2544"}],"version-history":[{"count":1,"href":"https:\/\/partnernews.sophos.com\/fr-fr\/wp-json\/wp\/v2\/posts\/2544\/revisions"}],"predecessor-version":[{"id":2547,"href":"https:\/\/partnernews.sophos.com\/fr-fr\/wp-json\/wp\/v2\/posts\/2544\/revisions\/2547"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/partnernews.sophos.com\/fr-fr\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/partnernews.sophos.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=2544"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/partnernews.sophos.com\/fr-fr\/wp-json\/wp\/v2\/categories?post=2544"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/partnernews.sophos.com\/fr-fr\/wp-json\/wp\/v2\/tags?post=2544"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/partnernews.sophos.com\/fr-fr\/wp-json\/wp\/v2\/coauthors?post=2544"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}