{"id":2865,"date":"2021-03-15T09:57:08","date_gmt":"2021-03-15T09:57:08","guid":{"rendered":"https:\/\/partnernews.sophos.com\/fr-fr\/?p=2865"},"modified":"2024-07-04T12:36:12","modified_gmt":"2024-07-04T12:36:12","slug":"new-phone-numbers-to-reach-the-rapid-response-service","status":"publish","type":"post","link":"https:\/\/partnernews.sophos.com\/fr-fr\/2021\/03\/products\/new-phone-numbers-to-reach-the-rapid-response-service\/","title":{"rendered":"Nouveaux num\u00e9ros de t\u00e9l\u00e9phone pour joindre le service Rapid Response"},"content":{"rendered":"<p data-pm-slice=\"1 1 []\">Un nouveau processus permet aux clients et aux partenaires de contacter Sophos s\u2019ils ont besoin de l\u2019assistance du service Rapid Response. De nouveaux num\u00e9ros de t\u00e9l\u00e9phone ont \u00e9t\u00e9 cr\u00e9\u00e9s pour pouvoir joindre directement l\u2019\u00e9quipe de conseillers en incidents (Incident Advisors). Auparavant, nous demandions aux entreprises d\u2019appeler le support Sophos qui transmettait ensuite les opportunit\u00e9s au service commercial. Ce nouveau processus devrait permettre aux entreprises d\u2019obtenir l\u2019aide dont elles ont besoin plus rapidement.<\/p>\n<p>Les num\u00e9ros d\u2019appel sont indiqu\u00e9s ci-dessous.<\/p>\n<ul>\n<li><strong>\u00c9tats-Unis\u00a0:\u00a0<\/strong>+1\u00a0408\u00a0746\u00a01064<\/li>\n<li><strong>Australie\u00a0:\u00a0<\/strong>+61\u00a0272\u00a0084\u00a0454<\/li>\n<li><strong>Canada\u00a0:\u00a0<\/strong>+1\u00a0778\u00a0589\u00a07255<\/li>\n<li><strong>France\u00a0:\u00a0<\/strong>+33\u00a01\u00a086\u00a053\u00a098\u00a080<\/li>\n<li><strong>Allemagne\u00a0:\u00a0<\/strong>+49\u00a0611\u00a0711\u00a086\u00a0766<\/li>\n<li><strong>Royaume-Uni\u00a0:\u00a0<\/strong>+44\u00a01235\u00a0635\u00a0329<\/li>\n<\/ul>\n<p>Le t\u00e9l\u00e9phone sonnera pendant plusieurs minutes le temps que le syst\u00e8me essaye de joindre tous les conseillers. Si aucun d\u2019entre eux ne d\u00e9croche, l\u2019appel sera redirig\u00e9 vers la messagerie vocale. Nous encourageons les clients et les partenaires \u00e0 rester en ligne jusqu\u2019\u00e0 ce que quelqu\u2019un d\u00e9croche ou qu\u2019ils arrivent sur la messagerie vocale, auquel cas un conseiller r\u00e9pondra d\u00e8s qu\u2019il sera libre.<\/p>\n<p>La page web Rapid Response a \u00e9t\u00e9 mise \u00e0 jour avec les nouveaux num\u00e9ros d\u2019appel. Si un client est confront\u00e9 \u00e0 un incident actif et qu\u2019il a besoin de l\u2019aide de l\u2019\u00e9quipe Rapid Response, dirigez-le sur la page <a class=\"ProsemirrorEditor-link\" href=\"https:\/\/www.sophos.com\/fr-fr\/products\/managed-threat-response\/rapid-response.aspx\" target=\"_blank\" rel=\"noopener\">Sophos.fr\/RapidResponse<\/a>\u00a0; il trouvera toutes les informations d\u2019appel en cliquant sur le bouton \u00ab\u00a0Obtenir une assistance imm\u00e9diate\u00a0\u00bb.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Appelez nos num\u00e9ros directs pour obtenir de l\u2019aide si vous ou vos clients \u00eates attaqu\u00e9s.<\/p>\n","protected":false},"author":11,"featured_media":3000002262,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[74],"tags":[88,243],"coauthors":[43],"class_list":["post-2865","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-products","tag-rapid-response","tag-sophos-incident-response-services"],"jetpack_featured_media_url":"https:\/\/partnernews.sophos.com\/en-us\/wp-content\/uploads\/sites\/3\/2020\/10\/featured-image-sophos-rapid-response-blog-icon-1600x960-1.png","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/partnernews.sophos.com\/fr-fr\/wp-json\/wp\/v2\/posts\/2865","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/partnernews.sophos.com\/fr-fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/partnernews.sophos.com\/fr-fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/partnernews.sophos.com\/fr-fr\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/partnernews.sophos.com\/fr-fr\/wp-json\/wp\/v2\/comments?post=2865"}],"version-history":[{"count":1,"href":"https:\/\/partnernews.sophos.com\/fr-fr\/wp-json\/wp\/v2\/posts\/2865\/revisions"}],"predecessor-version":[{"id":2880,"href":"https:\/\/partnernews.sophos.com\/fr-fr\/wp-json\/wp\/v2\/posts\/2865\/revisions\/2880"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/partnernews.sophos.com\/fr-fr\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/partnernews.sophos.com\/fr-fr\/wp-json\/wp\/v2\/media?parent=2865"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/partnernews.sophos.com\/fr-fr\/wp-json\/wp\/v2\/categories?post=2865"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/partnernews.sophos.com\/fr-fr\/wp-json\/wp\/v2\/tags?post=2865"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/partnernews.sophos.com\/fr-fr\/wp-json\/wp\/v2\/coauthors?post=2865"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}