We’re starting the phased rollout of the Sophos Switch Support and Services license enforcement in Sophos Central which is due to be complete by the end of January 2024.

There is no immediate impact for any customer/partner.

In the coming days, the following information will be sent to all customers who own and all partners who have sold or own Sophos Switch.

Should you or one of your customers currently be undersubscribed, please ensure that they/you have sufficient coverage by the end of January.

After the integration of Sophos Switch support licensing into Sophos Central, once the license key is applied, a banner is displayed for any account that does not have sufficient licenses for the number of switches registered in Sophos Central. The management functionality is currently not impacted if you have insufficient support coverage.

We are now planning to begin a staged rollout to fully enforce the Support and Services licensing which we plan to complete by the end of January 2024.

There is no change for you:

• If you do not manage your switches in Sophos Central.
• If you are an MSP/MSP customer.

Support for monthly billing is planned for a later date which is still to be determined.

 

Licensing Enforcement Rollout

Phase 1: No impact

License enforcement will be introduced for new switch customers only, i.e., a customer who has not previously purchased a switch.

It will also be applied to any customers who do not currently manage their switches in Sophos Central, however, this will have no impact unless those switches are registered in Sophos Central at a later date and do not have support coverage.

 

Phase 2: No impact if you have sufficient cover

Enforcement will be implemented for all customers who manage switches in Sophos Central.

If you currently see a banner in your account alerting you to insufficient support coverage (oversubscribed), we strongly recommend that you purchase additional support subscriptions as soon as possible to avoid any impact on your management functionality.

We plan to allow a final grace period after implementation, but all licensing enforcement should be complete by the end of January 2024. After that date, a switch without support coverage that is registered in Sophos Central will be visible, but you will not be able to make any further configuration changes until the support license is added.

For further updates on the status of this project, please check this Community blog post.

If you have additional questions, please contact your local Sophos representative.