New License Expiration Alerts Help Avoid Protection Gaps

Products•Sophos Central

We are improving expiration alerts so your customers can enjoy seamless protection against the latest threats.

27 Feb 2025 Autore:

Juggling daily demands can make it difficult for customers to keep up with the renewal dates on their Sophos subscriptions. To help you secure renewals on time and ensure customers avoid any gaps in their protection, we are improving expiration alerts in Sophos Central.License expiry

 

What to expect?

30 days before the renewal date we will begin notifying customers of their upcoming license expiration when they log in to Sophos Central. They will see a pop-up message like the image above that shows:

  • Which license(s) are due for renewal
  • The license expiry date(s)

When customers select “View licenses” they go to the “Licensing” page where they can apply a new license key, access their partner’s contact details, find additional contact information, or dismiss the notification for that log-in session. The messages will stop displaying once they renew their license.

If customers do not renew their license before it expires, the alerts will let them know that they do not have an active subscription and that access to their products and services will be restricted after a period of time. Should they have no active Sophos licenses, access to their Sophos Central account will be restricted as well.

Is there anything else I should know?

The new license expiry notifications:

  • Are only available in Central Admin
  • Do not apply to free trials
  • Do not change the behavior of Sophos products when licenses expire i.e., they are notification only. Details on individual product behaviors can be found within the Licensing Guide 

Resources

Informazioni sull’autore

Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies. As one of the largest pure-play cybersecurity providers, Sophos defends more than 600,000 organizations and more than 100 million users worldwide from active adversaries, ransomware, phishing, malware, and more. Sophos’ services and products connect through the Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.