{"id":7476,"date":"2024-03-14T09:51:06","date_gmt":"2024-03-14T08:51:06","guid":{"rendered":"https:\/\/partnernews.sophos.com\/en-us\/?p=7476"},"modified":"2024-05-06T07:54:19","modified_gmt":"2024-05-06T07:54:19","slug":"sophos-customer-success-increasing-customer-satisfaction-and-helping-partners-sell-more","status":"publish","type":"post","link":"https:\/\/partnernews.sophos.com\/ja-jp\/2024\/03\/partner-program\/sophos-customer-success-increasing-customer-satisfaction-and-helping-partners-sell-more\/","title":{"rendered":"\u30bd\u30d5\u30a9\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u6982\u8981"},"content":{"rendered":"<p>\u300c\u30d1\u30fc\u30c8\u30ca\u30fc\u30d5\u30a1\u30fc\u30b9\u30c8\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u30d9\u30b9\u30c8\u300d\u306e\u53d6\u308a\u7d44\u307f\u306f\u3001\u30c1\u30e3\u30cd\u30eb\u306b\u5bfe\u3059\u308b\u9577\u5e74\u306e\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u3067\u3059\u3002\u30d1\u30fc\u30c8\u30ca\u30fc\u3092\u6210\u529f\u3055\u305b\u308b\u3053\u3068\u306f\u3001\u30bd\u30d5\u30a9\u30b9\u306e\u6210\u529f\u306e\u57fa\u76e4\u3067\u3042\u308a\u3001\u30bd\u30d5\u30a9\u30b9\u306f\u304a\u5ba2\u69d8\u3068\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u5fc3\u304b\u3089\u5927\u5207\u306b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u53d6\u308a\u7d44\u307f\u306e\u4e00\u74b0\u3068\u3057\u3066\u3001\u304a\u5ba2\u69d8\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u65b0\u3057\u3044\u30bd\u30d5\u30a9\u30b9 \u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u3092\u5c0e\u5165\u3057\u307e\u3059\u3002\u3053\u306e\u30c1\u30fc\u30e0\u306f\u3001<em>\u30c1\u30e3\u30cd\u30eb\u30d1\u30fc\u30c8\u30ca\u30fc<\/em>\u304c\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u306b\u52b9\u679c\u7684\u306b\u5bfe\u5fdc\u3057\u3001\u30ea\u30b9\u30af\u3092\u8efd\u6e1b\u3057\u3001\u9577\u671f\u7684\u306a\u95a2\u4fc2\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u4fc3\u9032\u3059\u308b\u3068\u3044\u3046\u76ee\u6a19\u3092\u9054\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002(\u73fe\u6642\u70b9\u3067\u306f\u3001\u82f1\u8a9e\u570f\u306e\u307f\u306e\u5bfe\u5fdc\u3068\u306a\u308a\u307e\u3059\u3002)<\/p>\n<h2>\u30bd\u30d5\u30a9\u30b9\u306e\u76ee\u6a19<\/h2>\n<p>\u30bd\u30d5\u30a9\u30b9\u306f\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u7dca\u5bc6\u306b\u5354\u529b\u3057\u3066\u3001\u6b21\u306e\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u9867\u5ba2\u4f53\u9a13\u3068\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e\u5411\u4e0a<\/strong><\/p>\n<p>\u30bd\u30d5\u30a9\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306f\u3001\u5f93\u6765\u306e\u30b5\u30dd\u30fc\u30c8\u30b5\u30fc\u30d3\u30b9\u306b\u3068\u3069\u307e\u308a\u307e\u305b\u3093\u3002\u30c1\u30fc\u30e0\u306f\u3001\u3059\u3079\u3066\u306e\u304a\u5ba2\u69d8\u304c\u30bd\u30d5\u30a9\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u5e0c\u671b\u3059\u308b\u6210\u679c\u3092\u9054\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3001\u6e80\u8db3\u5ea6\u3068\u9577\u671f\u7684\u306a\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002\u5c02\u4efb\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30af\u30bb\u30b9 \u30de\u30cd\u30fc\u30b8\u30e3\u30fc (CSM) \u306f\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u304b\u3089\u62e1\u5f35\u3001\u5c0e\u5165\u306e\u4fc3\u9032\u3001\u30ea\u30b9\u30af\u306e\u8efd\u6e1b\u3001\u6210\u9577\u6a5f\u4f1a\u306e\u767a\u6398\u306b\u81f3\u308b\u307e\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u901a\u3058\u3066\u7dca\u5bc6\u306b\u9023\u643a\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u30d1\u30fc\u30c8\u30ca\u30fc\u53ce\u76ca\u306e\u6700\u5927\u5316<\/strong><\/p>\n<p>\u30d1\u30fc\u30c8\u30ca\u30fc\u306b\u3068\u3063\u3066\u3001\u30bd\u30d5\u30a9\u30b9\u3084\u304a\u5ba2\u69d8\u3068\u306e\u65e2\u5b58\u306e\u95a2\u4fc2\u306f\u4f55\u3082\u5909\u308f\u308a\u307e\u305b\u3093\u3002\u305f\u3060\u3057\u3001\u304a\u5ba2\u69d8\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u3067\u30bd\u30d5\u30a9\u30b9\u306e CSM \u304b\u3089\u8ffd\u52a0\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u3066\u3044\u308b\u3068\u3044\u3046\u58f0\u3092\u304a\u5ba2\u69d8\u304b\u3089\u805e\u304f\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u88fd\u54c1\u3068\u8cfc\u5165\u306e\u610f\u601d\u6c7a\u5b9a\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5ea6\u304c\u9ad8\u307e\u308a\u3001\u30e9\u30a4\u30bb\u30f3\u30b9\u3092\u66f4\u65b0\u3059\u308b\u53ef\u80fd\u6027\u3082\u9ad8\u307e\u308a\u307e\u3059\u3002\u307e\u305f\u3001CSM \u306f\u3001\u6700\u7d42\u7684\u306b\u306f\u65b0\u3057\u3044\u30a2\u30c3\u30d7\u30bb\u30eb\u3084\u30af\u30ed\u30b9\u30bb\u30eb\u306e\u6a5f\u4f1a\u3092\u6d3b\u7528\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u62e1\u5927\u306e\u6a5f\u4f1a\u3092\u7a4d\u6975\u7684\u306b\u63a2\u3057\u307e\u3059\u3002<\/p>\n<h2>\u30bd\u30d5\u30a9\u30b9\u306e\u30a2\u30d7\u30ed\u30fc\u30c1<\/h2>\n<p>\u30bd\u30d5\u30a9\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30af\u30bb\u30b9 \u30c1\u30fc\u30e0\u306f\u3001\u6b21\u306e 2\u3064\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u4f7f\u7528\u3057\u3066\u304a\u5ba2\u69d8\u3068\u95a2\u308f\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30cf\u30a4\u30bf\u30c3\u30c1:<\/strong> \u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u306f\u3001\u304a\u5ba2\u69d8\u3068\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5b9f\u8df5\u7684\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002\u901a\u5e38\u3001\u8907\u96d1\u306a\u8981\u4ef6\u3092\u6301\u3064\u6226\u7565\u7684\u306a\u30a2\u30ab\u30a6\u30f3\u30c8\u306b\u9069\u3057\u3066\u3044\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30af\u30bb\u30b9 \u30c1\u30fc\u30e0\u306f\u3001\u30bd\u30d5\u30a9\u30b9\u30d1\u30fc\u30c8\u30ca\u30fc\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u3078\u306e\u5e0c\u671b\u306b\u57fa\u3065\u304d\u3001\u30bd\u30d5\u30a9\u30b9\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u7dca\u5bc6\u306b\u9023\u643a\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30bf\u30c3\u30c1:<\/strong> \u4e00\u65b9\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30bf\u30c3\u30c1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3088\u308a\u81ea\u52d5\u5316\u3055\u308c\u3001\u62e1\u5f35\u6027\u304c\u9ad8\u304f\u3001\u6a19\u6e96\u5316\u3055\u308c\u305f\u30d7\u30ed\u30bb\u30b9\u3067\u3088\u308a\u591a\u304f\u306e\u304a\u5ba2\u69d8\u3092\u52b9\u7387\u7684\u306b\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3053\u3068\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u307e\u3059\u3002\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30bf\u30c3\u30c1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u306f\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u30e1\u30fc\u30eb\u901a\u4fe1\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30ea\u30bd\u30fc\u30b9\u3001\u304a\u5ba2\u69d8\u3068\u306e\u6700\u5c0f\u9650\u306e\u76f4\u63a5\u5bfe\u8a71\u304c\u542b\u307e\u308c\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<h2>\u30bd\u30d5\u30a9\u30b9\u306e\u6d3b\u52d5<\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30af\u30bb\u30b9 \u30c1\u30fc\u30e0\u306f\u3001\u6b21\u306e\u3088\u3046\u306a\u3055\u307e\u3056\u307e\u306a\u6d3b\u52d5\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u983b\u7e41\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3:<\/strong> \u30bd\u30d5\u30a9\u30b9\u306e CSM \u306f\u3001\u304a\u5ba2\u69d8\u3068\u306e\u5b9a\u671f\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u7dad\u6301\u3001\u6700\u65b0\u60c5\u5831\u306e\u63d0\u4f9b\u3001\u61f8\u5ff5\u4e8b\u9805\u306e\u5bfe\u51e6\u3001\u9032\u5316\u3059\u308b\u30cb\u30fc\u30ba\u3068\u306e\u6574\u5408\u6027\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u5b9a\u671f\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u304a\u3088\u3073\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7<\/strong><strong>\u30ec\u30d3\u30e5\u30fc\uff1a<\/strong>\u30cf\u30a4\u30bf\u30c3\u30c1\u30e2\u30fc\u30b7\u30e7\u30f3\u3067\u306f\u3001\u304a\u5ba2\u69d8\u3068\u306e\u5b9a\u671f\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u304a\u3088\u3073\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u30ec\u30d3\u30e5\u30fc\u3092\u5b9f\u65bd\u3057\u3066\u3001\u9032\u6357\u72b6\u6cc1\u3092\u8a55\u4fa1\u3057\u3001\u6700\u9069\u5316\u306e\u6a5f\u4f1a\u3092\u7279\u5b9a\u3057\u3001\u304a\u5ba2\u69d8\u304c\u30bd\u30d5\u30a9\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u4fa1\u5024\u3092\u6700\u5927\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>\u6226\u7565\u7684\u306a\u62e1\u5927\u306b\u95a2\u3059\u308b\u8a71\u3057\u5408\u3044:<\/strong> \u30bd\u30d5\u30a9\u30b9\u306e CSM \u306f\u3001\u6226\u7565\u7684\u306a\u62e1\u5927\u306e\u6a5f\u4f1a\u306b\u3064\u3044\u3066\u304a\u5ba2\u69d8\u3068\u306e\u8a71\u3057\u5408\u3044\u3092\u7a4d\u6975\u7684\u306b\u884c\u3044\u3001\u30bd\u30d5\u30a9\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u9032\u5316\u3059\u308b\u30cb\u30fc\u30ba\u3092\u3055\u3089\u306b\u6e80\u305f\u3057\u3001\u4ed8\u52a0\u4fa1\u5024\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u5206\u91ce\u3092\u7279\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/li>\n<li><strong>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30dd\u30a4\u30f3\u30c8:<\/strong> CSM \u306f\u3001\u304a\u5ba2\u69d8\u306e\u4e3b\u8981\u306a\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30dd\u30a4\u30f3\u30c8\u3068\u3057\u3066\u6a5f\u80fd\u3057\u3001\u554f\u984c\u306e\u8fc5\u901f\u306a\u89e3\u6c7a\u3001\u793e\u5185\u30c1\u30fc\u30e0\u3068\u306e\u8abf\u6574\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u78ba\u4fdd\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<h2>MSP \u306e\u304a\u5ba2\u69d8\u306f\u73fe\u5728\u30b5\u30dd\u30fc\u30c8\u3055\u308c\u3066\u3044\u307e\u305b\u3093<\/h2>\n<p>\u73fe\u6642\u70b9\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30af\u30bb\u30b9 \u30c1\u30fc\u30e0\u306f MSP \u306e\u304a\u5ba2\u69d8\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u305b\u3093\u306e\u3067\u6ce8\u610f\u304f\u3060\u3055\u3044\u3002<\/p>\n<h2>\u30c1\u30fc\u30e0\u3078\u306e\u304a\u554f\u3044\u5408\u308f\u305b<\/h2>\n<p>\u3054\u610f\u898b\u3001\u3054\u8cea\u554f\u3001\u3054\u4e0d\u660e\u306a\u70b9\u304c\u3054\u3056\u3044\u307e\u3057\u305f\u3089\u3001<a href=\"mailto:customersuccessteam@sophos.com\">customersuccessteam@sophos.com<\/a> 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