A new firmware is now available for all RED 50 Remote Ethernet Device customers to install. It includes a fix for the ongoing issue which prevented some devices from booting or caused them to become inoperable.
Please assist and advise any customer who has RED 50 devices deployed to ensure that they install this update immediately.
The following information will be sent to all RED 50 customers in the coming days:
An issue on RED 50 Remote Ethernet Devices has led to an increased failure rate, with some units no longer able to boot or becoming inoperable. All RED 50 devices are at risk for this failure.
A new firmware version resolving this issue is now available for you to install.
We strongly advise all RED 50 customers to apply this update as soon as possible.
If you are a Sophos SG UTM customer:
- Install the UTM 9.7 Maintenance Release 2 (9.702), which includes the RED firmware update. This update will require a reboot.
Although we would always recommend that you run the latest software version, if you are not able to upgrade to UTM 9.7 at this time, please reach out to Sophos Support for assistance in applying the new RED firmware on your existing software version.
Update from March 9, 2020: UTM 9.606 has now been released which also includes the updated firmware.
If you are a Sophos XG Firewall customer:
- The RED firmware pattern update 2.0.019 contains the remedy and is available for you to install. Applying this update will not require a reboot of your firewall but all connected RED devices will be rebooted.
Further instructions and information are available in this Knowledge Base article:
https://community.sophos.com/kb/en-us/135240
If you have a customer whose device has already failed, please assist them in opening an RMA case with Sophos Support.
Should you have any further questions, please reach out to your local Sophos contact.
Thank you for your patience in this matter.
Please note: Many of the links above require access to the Sophos Partner Portal, which is available only to Sophos Partners. If you are a registered partner and have trouble logging in, please contact customercare@sophos.com.
In some cases, if you are not logged in, the direct links given may not work. If so, verify you are logged in to the Partner Portal and then click the link again to view the desired page.
