New Phone Numbers to Reach the Rapid Response Service

Products•Sophos Rapid Response

Call our direct phone numbers to get help if you or customers are under attack.

Mar 15 2021 By

There is a new process for customers and partners to contact Sophos if they need help from the Rapid Response service. New phone numbers have been established that will dial the Incident Advisor team directly. Previously we instructed organizations to call Sophos Support and had them route opportunities to the sales desk. This new process should get organizations the help they need even faster.

Regional numbers are below.

  • USA: +1 4087461064
  • Australia: +61 272084454
  • Canada: +1 7785897255
  • France: +33 186539880
  • Germany: +49 61171186766
  • United Kingdom: +44 1235635329

The phone will continue ringing for several minutes as the system tries each Incident Advisors. If none pick up then it will go to voicemail. We encourage customers and partners to stay on until someone picks up or they get to the voicemail system, in which case an Incident Advisor will respond as soon as they are free.

The Rapid Response page has been updated with the new numbers. The easiest advice to give customers if they are experiencing an active incident and need help from the Rapid Response team is to visit Sophos.com/RapidResponse and hit the “Get Immediate Help” button for contact information.

About the Author

Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies. As one of the largest pure-play cybersecurity providers, Sophos defends more than 600,000 organizations and more than 100 million users worldwide from active adversaries, ransomware, phishing, malware, and more. Sophos’ services and products connect through the Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.