The information in this post supersedes any prior communication and was also published on the Sophos Wireless Community.
The December 31, 2023 end-of-life date is an important milestone for any Sophos Wi-Fi customers using our legacy AP Series models.
As the release of the AP6 Series Wi-Fi 6 models was later than originally anticipated, as a gesture of goodwill, we are not immediately implementing the changes upon the EOL that were previously communicated.
Please ensure that you inform your customers that any use of the AP Series after the EOL date is at their own risk and encourage them to upgrade to a supported product as soon as possible.
| Impacted Products | Milestone | Date |
| AP Series: 15, 15C, 55, 55C, 100, 100C, 100X |
End of Life (EOL) End of Support |
December 31, 2023 |
| Any earlier AP Series models are already EOL and no longer supported. | ||
FAQs for AP Series Customers
What changes on December 31, 2023?
There will be no immediate change; your APs will continue to function.
We do eventually plan to remove support from each of the management platforms. These changes will come in future software releases that are still to be defined. See below for further information.
Your EOL AP will no longer be eligible for support or RMA (Return Material Authorization).
Any use of the AP Series after the EOL date is at your own risk.
What if my Sophos Firewall/UTM has an active support contract?
An active support contract for your Sophos Firewall/UTM has no bearing on the status of your attached EOL AP.
When will the last supported software versions be communicated?
We will aim to publish the version/release information as early as possible to give you time to plan your alternatives (if you have not already done so). However, as these are changes that would happen at some point after the EOL date, any advance notice will be on a best-effort basis and communication will not be subject to the usual 90-day notice period for partners. Additional information is provided below.
Sophos strongly recommends that you upgrade your network and discontinue the use of all EOL equipment.
How will the last supported software versions be communicated?
Once the version/release information is available, a banner will be shown within your management console alerting you to the EOL status.
As soon as available, we will also publish the information on the Sophos Wireless Community blog, as a Partner News blog, and in the Retirement Calendar.
Ensure that you subscribe to the Wireless Community Blog for all the latest release notes and lifecycle updates.
How much advance notice will customers/partners get about any changes?
Advance notice of support changes for products that have already reached their EOL date cannot be guaranteed, and changes may come with little to no notice. We will aim to alert you as early as possible via either your firewall/UTM console or Sophos Central (cloud-managed APs only).
Use of an EOL product is at your own risk and uninterrupted operation is not guaranteed. Please plan your upgrade to a supported product accordingly to avoid any impact on your connectivity or your compliance status.
What is the suggested migration path for AP Series customers?
Customers currently have the choice between two different access point series.
See the Compare Models page at sophos.com/wireless for full details.
| Requirement/Current AP Model | Cloud Management | Local Device Management | Firewall Management |
| Entry-Level: AP 15 |
APX 120 (Wi-Fi 5) | APX 120 (Wi-Fi 5) | |
| Mid-Range: AP 55/55C |
AP6 420 (Wi-Fi 6) AP6 420E (Wi-Fi 6/6E) APX 320 (Wi-Fi 5) APX 530 (Wi-Fi 5) |
AP6 420 (Wi-Fi 6) AP6 420E (Wi-Fi 6/6E) |
APX 320 (Wi-Fi 5) APX 530 (Wi-Fi 5) |
| High-Performance: AP 100/100C |
AP6 840 (Wi-Fi 6) AP6 840E (Wi-Fi 6/6E) APX 740 (Wi-Fi 5) |
AP6 840 (Wi-Fi 6) AP6 840E (Wi-Fi 6/6E) |
APX 740 (Wi-Fi 5) |
| Outdoor: AP 100X |
AP6 420X (Wi-Fi 6) APX 320X (Wi-Fi 5)* |
AP6 420X (Wi-Fi 6) | Not available |
*Regional restrictions apply.
APX Promotion (Promo Code: GLOBAL_APX)
We currently offer 15% off APX when you buy three or more APs. This is a limited-time offer that may not be available in every region.
Please reach out to your local Sophos sales contact, partner, or distributor to discuss your options in more detail.
AP Behavior after the End-of-Life Date
How will my AP Series be impacted after the EOL date?
Our current plans and the status for each management platform are shown below. This information will be updated as additional information becomes available.
Use of an EOL product is at your own risk and uninterrupted operation is not guaranteed.
Last updated: November 7, 2023
| Sophos Central Wireless
Cloud-managed |
|
| Current Status | No change |
| In-Product Banner | Planned but not yet shown |
| Last supported version/release | To be confirmed |
| Sophos Firewall OS
XG and SG Series only; AP Series not supported on XGS |
|
| Current Status | No change |
| In-Product Banner | Current banner will be updated |
| Last supported version/release | To be confirmed |
| Sophos UTM
SG Series |
|
| Current Status | No change |
| In-Product Banner | Planned but not yet shown |
| Last supported version/release | To be confirmed |
