Introducing Sophos Partner Care

Partner Program•Partner Care•Sophos Partner Portal•Support

The Sophos Partner Care team is available to help with a quote, NFR or the portal 24×7.

Feb 21 2024 By

“Channel-best.” It’s not a motto, it’s a commitment. And that means strong investments in team, tools and technologies to accelerate your performance and increase your customer engagement.

We’re dedicated to driving your success in 2024 and we’re excited to introduce Partner Care, a dedicated team of Sophos experts who is available 24/7 to respond to your operational, non-sales related questions.

Speeding up response times

We know that administrative and operational issues take away valuable time needed to build customer relationships, pursue prospects and close new business deals. This new offering is designed to speed up response times, freeing you up to focus on selling and securing your customers with Sophos’ portfolio of innovative managed services and endpoint, network, email, and cloud security.

“Partner Care reinforces our longstanding strategy to be ‘channel-best,’ which is our commitment to provide partners with optimal, conflict-free revenue and profitability opportunities, curated training and support, and advanced security solutions that defend customers from data breaches, ransomware and other debilitating cyberattacks. ”
— Kendra Krause, senior vice president of global channels and small business sales at Sophos.

Sophos partner Point Broadband LLC is excited about the new offering

“Being busy with administration can consume a lot of time and cost, so the idea that Sophos now has a focused Partner Care program and dedicated team to handle it is unbelievably beneficial,” said Richard Wenger, account executive, Point Broadband LLC, a Sophos channel partner based in Alabama. “We are looking forward to the training and enablement of the ‘tool,’ so we can start executing right away. Every bit of time away from the sales cycle is time away from building relationships and being trusted advisors to our customers. This Sophos Partner Care program is essential to my business.”

How to contact Partner Care

Sophos Partner Care offers a single point of contact for quoting, navigating the partner portal, addressing licensing queries, Not For Resale (NFR) requests, and more. With this high level of service, partners working with small and mid-market organizations can better boost their productivity and increase profitability.  

You can reach the team 24/7 via regional phone numbers or by creating a support case on the Sophos Support Portal. You can open a case and find contact details on https://support.sophos.com.

About the Author

Sophos is a global leader and innovator of advanced security solutions that defeat cyberattacks, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies. As one of the largest pure-play cybersecurity providers, Sophos defends more than 600,000 organizations and more than 100 million users worldwide from active adversaries, ransomware, phishing, malware, and more. Sophos’ services and products connect through the Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.